Shipping policy
Shipping Timeline
Orders ship Mondays and Wednesdays via UPS, and transit usually takes 2–3 business days. You'll receive a tracking email as soon as your order ships.
To keep your order from sitting in transit over the weekend, any Wednesday shipment that wouldn't arrive by Friday ships the following Monday.
Delivery
Our insulated packaging keeps your order cold in transit. It isn't designed to sit outside for long after delivery, so please bring your box inside and refrigerate your bottles as soon as possible. The carrier will leave your package at your door when it's safe to do so, at the carrier's discretion. Once your package is marked delivered, it's your responsibility to bring it inside and refrigerate it promptly.
If you won't be home, we recommend shipping to your workplace or a trusted neighbor, or using UPS My Choice® to redirect your package to an address where someone can bring it inside right away.
We currently ship to the continental U.S. only. We don't ship to P.O. boxes, APO, or FPO addresses.
Packaging
Each order ships with recyclable liners, ice packs, and PET plastic bottles.
Thawing
Lemon Swirl ships frozen and may arrive partially or fully thawed. That's normal. Your order has arrived in good condition if the bottles and/or ice packs are still cool to the touch. Place your bottles in the fridge right away, don't refreeze them once thawed, and enjoy within 10 days of opening. Unopened bottles will last 90 days in the fridge.
What Isn't Covered
The Whole Hope is not responsible for:
- Lost or stolen packages
- Product left out for extended periods after delivery
- Weather or carrier delays outside our control
- Orders shipped to an incorrect or incomplete address
Questions? Reach out through our Contact Form or at hello@thewholehope.com.