Refund policy

Our Commitment

We want every sip to delight you. If something goes wrong in transit, reach out through our Contact Form or at hello@thewholehope.com and we'll do our best to make it right.

Returns

Because Lemon Swirl is perishable, all sales are final and we're unable to accept returns. Refunds are only available for orders that haven't been processed yet. 

Problem With Your Order?

If your order arrives damaged, leaking, missing items, or with both the bottles and ice packs warm, please don't consume it. Contact us through our Contact Form or at hello@thewholehope.com within 24 hours of delivery and include:

• Your order number
• Photos of the box, shipping label, bottles, and ice packs as you received them

We can't review claims submitted without photos or more than 24 hours after delivery. We review each claim case by case and will do our best to make it right. Approved claims are resolved with a replacement shipped at no cost to you. Shipping charges, including our cold-chain fee, are non-refundable.

What Isn't Covered

The Whole Hope is not responsible for:

• Lost or stolen packages
• Product left out for extended periods after delivery
• Weather or carrier delays outside our control
• Orders shipped to an incorrect or incomplete address
• Packages held, rescheduled, or picked up from a UPS location at the customer's request

Order Errors

If you entered the wrong shipping address or made an error at checkout, please contact us as soon as possible. We'll do what we can, but once an order has shipped, we can't guarantee changes.