Refund policy
Our Commitment
We want every sip to delight you. If your order arrives delayed, damaged, or compromised, we’ll always make it right. Email us at support@thewholehope.com and we’ll do everything we can to make it right!
Returns
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Because Lemon Swirl is perishable, we’re unable to accept physical returns. But your experience matters deeply—so please reach out if something feels off.
Refunds & Replacements
If you experience a delivery issue—damaged product, spoiled goods, or missing items—please contact support@thewholehope.com within 7 days of delivery.
To help us process your claim quickly, include:
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Photos of the packaging
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Photos of the product
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Your order number
We’ll offer a refund or replacement, depending on the situation.
Order Errors
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If you entered the wrong shipping address or made an error at checkout, please email support@thewholehope.com as soon as possible. We’ll do what we can, but once an order has shipped, we can’t guarantee changes.